Terms & Conditions

Terms & Conditions
Your Order
Orders and Contract
Your order for goods is accepted and a contract is formed between Pretty Prints Ltd trading as Mugged Off and you when we dispatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Pretty Prints Ltd trading as Mugged Off, nor at the point in time that you receive an email from Pretty Prints Ltd trading as Mugged Off acknowledging receipt of your order. Until the goods are dispatched the order may not be accepted by Pretty Prints Ltd trading as Mugged Off, or may be cancelled by you. Exceptions apply to orders for personalised items and goods made to your order which cannot be cancelled by you once you have received an email confirmation that your order has been received, as such items and goods may already be in production as a result of your order. For a full list of exceptions to items you can return please see under the heading EXCEPTIONS TO THE RETURNS POLICY. 
 
Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made or customised to your order, (such as personalised gifts including but not limited to Mugs, Coasters, Face Masks, Baby Grows, gift sets, birthday presents, christmas gift sets. You must inform us of your wish to cancel in writing by using the contact form on our website within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See RETURNS section for details of how to return goods to us.
 
Pretty Prints Ltd trading as Mugged Off reserves the right to amend these payment methods and terms and conditions at any time.
 
Availability and Deliverability
Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances. We will contact you if your order will not be fulfilled within this time. In the unlikely event we are unable to supply the product ordered, we will advise you as soon as possible.
 
 
Copyright & Trademark
The images used on mugged-off.co.uk website are the property of Pretty Prints Lts. You must not reproduce, modify or distribute our images or any part of those images in any manner, whatsoever.
 
General Complaints
We take great pride in our customer service but we understand that sometimes things go wrong. In the rare event that something does go wrong please let our customer service manager Emma know and she will be more than happy to help.