Return and Refund Policy
Returns & Refunds
You may return non-personalised items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items. We would recommend that you send the returns back to us recorded and insured delivery. Once we receive the return and our returns team have checked the item back in to stock a refund will be issued back to the original payment card/account. Payments can take up to 7 days to show back in your account. To return an item please contact us using the contact form on our website so that we can give you the correct unit address for your item.
Personalised and Made to Order Items and Fabric by the Metre
Due to the bespoke nature of these items you can only return items which are faulty, do not fit their description, or meet with your instructions. If our order is faulty in any way, please contact via our contact form.
For full details of your rights under the Consumer Regulations, please contact your Citizens' Advice Bureau or a solicitor.
If you wish to arrange for goods to be returned, please contact the customer services team via our website quoting your order number and reason for return. Instructions on how to return your order to us will be provided. Once we receive the returned product, we will replace or refund as required.
Goods must be returned in good condition, carefully repacked in the original packaging. We strongly recommend that you request and retain proof posting for any items returned. We cannot consider a claim for returned goods lost in transit without one. No returns will be accepted at our warehouses, unless pre-authorised as stated above.
Refunds are normally processed within 5-days of receipt of goods at our warehouse. Refund of 'returned Products' lost in transit will not be considered unless proof of posting is supplied.
If goods are received damaged, please notify our customer services as soon as possible after receipt via our website contact form. Damaged product and packaging must be retained in case inspection is requested by our carriers.